Customer Help
If talking to a real-life human is more your thing, you can reach our Customer Support Team via email (below).
Contact Us
Kinder Beauty was built on asking questions–we would love to hear yours.
Mon-Fri
9:00am – 6:00pm MST
Kinder Beauty, Inc.
8354 W 77th Way
Arvada, CO 80002
You’ve got questions. We love questions.
We might have already read your mind. (Feel like taking a nap? We knew it).
What is Kinder Beauty Box?
Kinder Beauty Box is an activist-founded cruelty-free, vegan, and clean beauty box, on a mission to make the world a kinder place for animals, for people, and for the planet. Each monthly box is packed with at least $85 worth of hand-picked cosmetics, skincare, hair care products, accessories & more!
Are all the products really vegan and cruelty-free?
Absolutely, yes! Our three founders are all long-time vegan and animal activists, who personally ensure that each chosen product goes through a strict vetting process to guarantee that every product we send your way has not been tested on animals and doesn't contain any nasty animal ingredients or byproducts.
I hate waste! What steps has Kinder Beauty taken to help protect the environment?
We hate waste, too! That’s why we’ve taken earth-friendly steps we hope you’ll appreciate. For starters, our box is made from 100% recycled materials and is both biodegradable and compostable. The packing materials inside the box are also made from 100% recycled materials, and the ink used to print our logo and designs on the outside of the box, is an eco-friendly soy-based ink. Pretty cool, right?!
In terms of the individual product packaging, many of the brands we work with use only eco-friendly materials. However, not every brand is quite there yet. We hope consumers will join us in urging more brands to switch over to using only eco-friendly packaging.
Did I hear that Kinder Beauty donates a portion of proceeds to charity each month?
Yes! Every month a portion of proceeds goes to various animal rights and environmental causes. Kinder Beauty has supported organizations such as ASPCA, Farm Sanctuary, Los Angeles County Animal Care Foundation, Catskills Animal Sanctuary, and Compassion Over Killing, to name just a few.
How do I reactivate my account?
To reactivate your account, please log in, click on “Subscriptions,” and then click on “Re-activate.”
How do I Choose My Box?
If you are a 6-month subscriber - or - a subscriber who has been active for 6+ months, you have the ability to Choose Your Box!
How do I Skip a box?
For monthly subscribers, please see the instructions here on how to skip your box.
For 6- and 12-month subscribers, kindly reach out to our Customer Support folks at support@kinderbeauty.com for assistance.
How do I update my payment information?
Please log into your account and click on “Billing information” on the left side of the page.
Once you’ve accessed your billing screen, you’ll be able to update your billing method, shipping address, and email.
If you need to update the email address on file, please log into your account, click on “Billing Information,” and then click on “Edit” under your email address.
How do I update my mailing address?
If you have a new address, please let us know. We’ll update all of your shipping information for you.
What’s your refund/return policy?
We will do our best to resolve every issue that pops up. It’s important to us that we take care of you. If there’s something in your box that arrives damaged – or something that just doesn’t work for you, please let us know (support@kinderbeauty.com). There’s no need to return the damaged or defective product – we’ll ship a replacement to you for free!
How can I track my box?
To track your Beauty Box, you will be sent an email containing a tracking number once it has left our warehouse!
Please keep in mind that it can take up to 10 business days for package to be delivered to domestic customers from the day your box leaves our warehouse. For international packages to be delivered, it can take up to 4 weeks from the day your box leaves our warehouse, depending on the time it takes to clear customs.
You can track your packages here.
What countries do you ship to?
We ship to the following countries: Australia,Austria, Belgium, Canada, Denmark, Estonia, Finland, France, Germany, Hong Kong,Ireland, Israel, Italy, Japan, Netherlands, New Zealand, Philippines, Poland, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, United Kingdom, Unites States
Something in my box was missing or damaged.
Please reach out to us right away! We’ll ship you a replacement on our very next truck.
What is a carbon neutral order and how does it work?
Because taking care of our planet is always on our mind, we’ve partnered with EcoCart to offer sustainable shipping options at checkout. By donating, you’ll be helping to remove ocean plastic pollution, reducing reliance on burning fossil fuels, and providing cleaner oceans! Here’s how it works:
Step 1: Shop from any Subscription Plan or from our Marketplace.
Step 2: EcoCart’s built-in algorithm determines the exact cost of offsetting the pollution from manufacturing and shipping for all items in your cart.
Step 3: Toggle the EcoCart box to ON to make your order carbon-neutral, adding about 1-2% to your total order.
Step 4: Pay for your order and pollution offsets, and sleep tight knowing your new beauty products are carbon neutral and helping to tackle the plastic crisis!
Why was there this Carbon Neutral Order Product added to my cart?
When you click the checkbox to make your order carbon neutral, EcoCart adds a product to your cart in order to increase your cart total so we can fund certain carbon offset projects. It is not a physical product, and won’t show up in your order when you receive it, but you will receive information about your impact through email!
Why did you choose to partner with EcoCart and TONTOTON?
As a member of the beauty community, we know the impact our industry can have on waste, especially when it comes to plastic pollution. That’s why we work hard to partner with vendors and brands who go above and beyond for you and the planet. Our partnership with EcoCart and TONTOTON allows us to make an impact on ocean clean-up and plastic pollution.
To learn more about ocean plastic pollution and how you can help, visit our Blog.
How does a Kinder Beauty Box subscription work?
Choose any of our subscription plans (Monthly, 6-Month, or 12-Month) and your first monthly box will ship within 7-10 days. Each month we’ll start billing you* for your monthly shipments on the 8th of each month and ship your package out of our warehouse between the 9th and the 15th of the month. You’ll receive a shipping confirmation email once your box leaves the warehouse.
*If you are signed up for a 6-Month or 12-Month planned, you'll only be billed again at the end of your term.
How much does Kinder Beauty Box cost?
Our Monthly subscription plan costs just $26 per month.
If you commit to a 6-Month ($138) or 12-Month ($276) plan, you pay upfront, but the “per box” rate is discounted to $23/box.
Shipping is free for US customers. For international customers, there is an additional $9.99 per box fee for shipping and handling.
When will I be billed for my Kinder Beauty Box?
You’ll be billed on the day you first sign up for KBB – and then on the 8th of the month, every month thereafter.
What payment methods do you accept?
For Subscription purchases, we currently accept Visa, Mastercard, American Express, Discover, and PayPal.
For Marketplace purchases, we currently accept Visa, Mastercard, American Express, Discover, PayPal, ShopPay, Google Pay, and Facebook Pay.
When will you ship my first Beauty Box order?
Your first monthly box will ship within 7-10 days. You’ll receive an email confirmation with tracking info as soon as your order ships.
If you've purchased from our Marketplace, those orders ship within a few days of your purchase.
Can I sign up for just one Beauty Box box?
Unfortunately, we do not currently have an option to buy just one Beauty Box in our subscription offerings. However, we do occasionally offer past boxes for purchase in our Marketplace which is a great way to test the waters and see how great our boxes are! They are limited and always go fast so make sure you’re signed up for our emails so you know as soon as we add past boxes to the Marketplace!
Is it easy to cancel my subscription?
It’s super easy, though we’ll hate to see you go! Your Kinder Beauty subscription can be canceled by logging into your account and going to the subscription tab under your name. There will be an option under Action that will allow you to cancel your subscription.
That’s it! No need to call or e-mail anyone, once you cancel your subscription you won’t be billed again. Though you will still receive any boxes for which you’ve already paid.
If you’re having trouble doing so, please write in to our Customer Support (support@kinderbeauty.com) team before the 8th (for Beauty Box) or the 20th (for KND Box) of the month to avoid auto-renewal.
However, our Marketplace orders get processed right away -- so if you need to cancel, please write in within an hour from the time you have placed your order.
Can I purchase Kinder Beauty products without a subscription?
Yes, you can! We have a Marketplace that's open to members and non-members where you can purchase individual items. Products range from items that have been features in our boxes, special bundles, and the occasional recent monthly box—all at Kinder prices. We add new "drops" in the Marketplace regularly, but the fan favorites always go fast, so make sure you sign up for our email list so you never miss a drop!
What are my Beauty Box gifting options?
We offer non-recurring 3-month, 6-month, and 12-month Beauty Box gift subscription plans.
The gift recipient will receive a monthly box for the duration of their gift plan subscription, starting with the featured box in the month it was purchased.
(We are currently not offering gift cards.)
To purchase a gift subscription, please click here and choose the plan option you would like to gift. Once purchased, the gift recipient will receive their first beauty box within 7-10 days (USA).
What is the KND Box?
A curated lifestyle box chocked full of vegan, cruelty-free, clean products.
Is the KND Box connected to my Kinder Beauty Box Subscription?
No. The KND box is a separate subscription service.
How is the KND Box different than the Kinder Beauty Box?
A bigger box means more fun stuff inside. The products you’ll find in the KND box are a little less beauty-centric and designed to support an overall cleaner lifestyle. Additionally, the KND box is delivered on a quarterly basis instead of a monthly basis.
How often would I receive the KND Box?
KND boxes are shipped quarterly. So, 4x a year—which is why the KND box has a higher price tag than our beauty box.
Can I buy a KND Box without a subscription?
Yes, you can! You can make a one-time purchase or shop around in our Marketplace. Products range from special features from our boxes, special bundles, and the occasional recent monthly box—all at Kinder prices. We add new "drops" in the Marketplace regularly, but the fan favorites always go fast, so make sure you sign up for our email list so you never miss a drop!
What countries do you ship the KND Box to?
We are currently shipping the KND Box to the United States, Canada, France, Germany, Poland, Portugal, Sweden, and the United Kingdom.