It can take up to 10 business days for package to be delivered to domestic customers from the day your box leaves our warehouse. For international packages to be delivered it can take up to 4 weeks from the day your box leaves our warehouse, depending on the time it takes to clear customs.

Please reach out to us right away! We’ll ship you a replacement on our very next truck.

We hate waste, too! That’s why we’ve taken earth-friendly steps we hope you’ll appreciate. For starters, our box is made from 100% recycled materials and is both biodegradable and compostable. The packing materials inside the box are also made from 100% recycled materials, and the ink used to print our logo and designs on the outside of the box, is an eco-friendly soy-based ink. Pretty cool, right?!

In terms of the individual product packaging, many of the brands we work with use only eco-friendly materials. However, not every brand is quite there yet. We hope consumers will join us in urging more brands to switch over to using only eco-friendly packaging.

When you click the checkbox to make your order carbon neutral, EcoCart adds a product to your cart in order to increase your cart total so we can fund certain carbon offset projects. It is not a physical product, and won’t show up in your order when you receive it, but you will receive information about your impact through email!